Terms and Conditions

Cakes

Photographs are an accurate representation of my cakes however as each cake is a handmade “one off” creation details may vary and colours may not be exactly as shown.

Please note that when ordering a cake using one of my photos as reference if the size is changed this will change the layout of the design.

If you are supplying a picture from elsewhere as a reference design details may differ.

If for any reason you are unhappy with one of my products I require to be notified within 24 hours via phone call or email.

Please note that whilst refunds can be made, compensation will not exceed the original total paid for cakes.

Although I can use replacement products such as Gluten free flour etc to make my cakes, I am unable to guarantee that are cakes are suitable for allergy sufferers due to the fact other cakes are prepared in the same kitchen. I do not cater for nut or dairy allergies

If there is nobody in to receive the delivery at the scheduled time the cakes will be returned to the kitchen where it will be available for collection or redelivery which would incur a further cost.

Weddings

Date (but not necessarily design) to be confirmed with a £100 non-refundable deposit ideally a minimum of 6-9 months prior to the wedding.

The final design needs to be confirmed 1 month prior to the wedding, after this point any changes may incur a charge.

The cake will be delivered and set up by Lynsey and I will liaise with your venue on the run up to the wedding to confirm a suitable delivery time.

Once the cake has been delivered and set up, I can accept no responsibility for any damage that may occur by venue staff members.

I accept no responsibility for any additions to the cake not supplied by the company for example cake toppers, brooches etc. Whilst I handle these with the up-most care, I cannot guarantee the robustness of quality after the original set up.

If you have requirements on how your cake should be cut these should be given to your wedding planner, I accept no responsibility for miscommunication between members of the venue staff.

The balance of the cake + delivery to be paid 1 month prior to the wedding, if a cake is not paid in full after this time it may be subject to cancellation.

If you require a stand but are not hiring one from myself, please make your venue aware if you would like to use their cake stand.

Cake Stand Hire

Stand hire is charged at £25 for 2 day's, it is your responsibility to return this to me on the 3rd day. The stand hire cost is not refundable and is payable in full along with the cake order. There will also be a fully refundable deposit of £60 with each stand hire which will be returned if the stand is received after 2 days in the same condition it was hired in.

These are my terms and conditions, by ordering from me you accept these terms.